Shipping and Return Policy

Shipping Policy

We offer Free shipping worldwide by air. (Fedex, UPS or DHL)

Once we received the payment for the order, please allow 1 to 7 business days for production lead time depending on the doll you choose and add additional 2 to 8 business days for shipping time.

Once the order is shipped, we will provide you the tracking number. Our package is discreet, without logo, labels or tags.

Our doll are hardly inspected and tested for quality before shipping. We take picture of every shipment to assure quality.

Returns

Before shipment, every doll is hardly inspected and tested before leaving our warehouse. We take pictures and make sure our customer received a quality doll.

Due to the nature of the products and for sanitary reason, we do not offer refund for any other reason except for a damaged item on arrival.

If your dolls arrived damaged, please contact us immediately at contact@usasexdoll.com

For minor damages, we will be sending you a repair kit out of charge with instructions. It’s really easy to use and will provide a video to show how.

Payment

We accept multiple payment options. All major credit cards are accepted.

We offer Paypal payment or direct credit card payment. 

Our website is secured.

All the prices are in USD.

We offer secured payment options and encryption SSL in our site. This way we guarantee your safety, privacy and we avoid fraud in our end.

Order Cancellations

Order cancelation is possible within 24 hours after we have received the payment for the order. After 24 hours, order cancellation is not possible.

If you cancel your order within 24 hours, 30% restocking fee will apply on the total of the invoice order.

Please email us at contact@usasexdoll.com with your name, order # for any questions, cancellations or order inquiries. You can also contact us on our Contact section.

USA & International Orders

Please note that we have warehouses located in USA, UK, Australia and Asia so import fees may apply if the item you ordered is backorder in the warehouse located in your country. We offer free shipping worldwide bu some import taxes may apply. We are not responsable for any duty tax or import fees.